"A very warm thank you to you and all the staff for the wonderful Valentine's Day party.  Special thanks to the activities team for their incredible hard work with the arrangements, the lounge looked so lovely with all the balloons, decorations and beautifully laid tables.  Dean produced the biggest most delicious scones.  I was especially lucky to win the lovely hamper with such thoughtfully chosen goodies and treats.  Thank you" (Feb 25)

"Please pass on to your staff our gratitude for the last 7 years that you cared for Dad, it gave me such comfort knowing that he wasn't alone and that all the staff cared so much for him" (Jan 25)

"Thank you so much for looking after my husband, I can not thank you enough for all your care and support! (Jan 25)

"I would like to express my deepest gratitude for the exceptional care, kindness and dedication you showed my mum.  It bought us such comfort knowing she was in such capable caring hands.  The patience and understanding you show day in, day out, did not go unnoticed.  You always treated mum with dignity and respect, making her feel comfortable and valued.  Its clear to me that each member of staff plays such an important part in creating such a warm and supportive environment"  (Nov 24)

"Thank you for all the wonderful care, compassion and help you gave my cousin during her stay with you.  I would also like to thank you for the friendly welcome I always received, and all the cups of tea and cake!" (Nov 24)

"Thank you for all your kindness and care given to our dear friend" (Oct 24)

"Thank you for all you did for our dear friend, you are all so wonderful and made his life a lot happier, thank you so much" (Jul 24)

"Words are not enough to express how much our family appreciate your care, support, love and friendship you gave to our dad.  You are very special people"  (Jul 24)

"Thank you so much for taking such wonderful care of my mum.  She has always sung the staff's praises and said how lovely each and everyone of you are.  Its been an emotional time for the family, so it means a great deal that you were always so kind and welcoming.  You are so wonderful doing the job you do and the whole family is appreciative"  (Nov 23)

"Thank you all for making both our Mum and Dad so comfortable.  We will cherish all the fun moments we had with Dad "the gentleman" and thank you all.  True angels every one of you" (Jun 23)

"I rate the Old Malthouse very highly, it provides an excellent standard of care and support.  My mother's room is beautifully decorated and kept very clean, but it is the staff who make the home OUTSTANDING"  (May 23)